Richmond Valley Business and Rural Financial Counselling Services (RVBRFCS) Inc is a local non-profit organisation that hosts government funded programs to foster regional economic development. Historically this includes the Casino Regional Business Enterprise Centre, the Northern Rivers and the Mid North Coast Rural Financial Counselling Services and the regional Aboriginal Economic Development Officer (AEDO) program.
Committed to supporting rural Australia, in October 2006, with support from previous service providers, our organisation won the competitive grant application process to deliver under a new model, rural financial counselling services to the north eastern region of New South Wales.
The Rural Financial Counselling Service NSW – Northern Region is administered from its Head Office based in Casino, and today the organisation employs 12 rural financial counsellors. Outreach offices are located in Armidale, Casino, Glen Innes, Gunnedah, Inverell, Macksville, Moree, Narrabri, Scone, Tamworth, Taree. and Tocal.
The Rural Financial Counselling Service programme is funded by the Australian Government and the NSW Government, who have committed funding to June 2019.
Our Vision and Mission
The RVB&RFCS vision and mission define our strategic direction for 2019-2023.
To develop strong and sustainable rural communities
To deliver independent and professional services empowering members of rural communities in NSW to reach their goals values and culture [to be confirmed ]
RVB&RFCS has identified five high level values that underpin how we will operate to deliver our vision, mission and strategic priorities.
These values will guide and shape our organisational culture including how our Board and staff will work together, with our clients and with our stakeholders to be successful.
These values are outlined in Table 2 along with a description of:
- what they mean in practice for our clients and communities, and
- what they mean in practice for our organisation and people.
Table 2 : Our values
|What they mean for our clients and communities||What they mean for our organisation and people|
We build trust and authentic relationships by being open, honest and respectful.
|Our clients and communities can trust us to act with integrity in all of our dealings and respect their confidentiality.||Our staff and Board work together in an open and transparent fashion to support each other to be successful.|
We are responsive and flexible when facing change by being strategic and open-minded.
|Our clients and communities will receive assistance that helps them adapt to change in a timely manner.||Our staff and Board work together to learn and share ideas about how they can best meet demand for services.|
We demonstrate empathy at all times to listen and understand the perspectives of others.
|We adopt a client-focused approach to understand their unique needs to achieve wellbeing and provide support.||Our staff and Board support each other to develop and manage in times of high workload.|
We are consultative and collaborate to achieve more than we could by ourselves.
|We work closely with our clients and communities to empower them to take control of their futures.||Our staff and Board work as a united team to support each other to achieve our goals.|
We are dedicated to delivering unsurpassed service and continued improvement.
|Our clients can expect to receive high quality and timely service from our dedicated team members.||Our organisation is dedicated to continuous improvement and is motivated to achieve great results for our region.|
The Rural Financial Counselling Service NSW Northern Region (RFCSNSW- NR) supports eligible farmers, fishers, forest growers, harvesters and small related rural businesses* who are suffering financial hardship, and who have no alternative sources of impartial support, to manage and adjust to the challenge of industry and climate change. What is rural financial counselling? Rural financial counselling is:
- independent of financial institutions, welfare agencies and government.
Who makes the decisions:
Your rural financial counsellor will support and work with you to develop options – and you make the decisions.
What rural financial counsellors CAN do – Rural financial counsellors can:
- analyse business performance & understand your financial position
- develop cash flow budgets and projection
- explore & identify options (business & risk management planning) to improve financial self-sufficiency
- prepare for succession planning
- prepare for and facilitate meetings with lenders
- access Government Assistance and information
- prepare for and manage events such as droughts, floods and fire
- referrals to professionals and agencies
Rural financial counsellors CANNOT provide financial advice, succession planning advice, act as a mediator, social or family counselling, but they CAN provide referrals to appropriate professionals and information on how to prepare for discussions with experts. Contact a rural financial counsellor – see the lists of rural financial counsellors for each location.
’Small rural businesses’ are eligible to use the rural financial counselling service if defined as a rural business that employs no more than ten full-time-equivalent (38 hours per week) employees and provides the majority of its services to primary producers and is directly involved in primary production (e.g. fencing, harvesting, spraying or stock management).
Board of Directors
Chairperson – Lynette Zito – Accounting and HRM qualifications and Community Health
Deputy Chairperson – Mark Miller Chartered Accountant;
Director – Ray Porter Principal and Director of 3 private companies; international experience in the oil seed industry;
Director – Fleur Tonge Award winning dairy farmer with tertiary qualifications in Commerce, Agricultural Economics and governance, Community Health;
Director – Karen Tromp – retired, Director on 3 Boards, Chartered Accountant, Bachelor in Financial Admin, Grad. Cert. Management
Head Office Staff
Executive Officer – Gary Goldberg
Accounts/Liaison Manager – Gillian Casey
Accounts Section – Nerelle Hosking
Accounts and Web Editor – Julie Clifford