ABOUT RURAL FINANCIAL COUNSELLING NSW

Richmond Valley Business and Rural Financial Counselling Services (RVBRFCS) Inc is a local non-profit organisation that hosts government funded programs to foster regional economic development. Historically this includes the Casino Regional Business Enterprise Centre, the Northern Rivers and the Mid North Coast Rural Financial Counselling Services and the regional Aboriginal Economic Development Officer (AEDO) program.

Committed to supporting rural Australia, in October 2006, with support from previous service providers, our organisation won the competitive grant application process to deliver under a new model, rural financial counselling services to the north eastern region of New South Wales.

The Rural Financial Counselling Service NSW – Northern Region is administered from its Head Office based in Casino, and today the organisation employs 14 rural financial counsellors. Outreach offices are located in Armidale, Casino, Glen Innes, Gunnedah, Inverell, Macksville, Moree, Narrabri, Scone, Tamworth, Taree. and Tocal.

The Rural Financial Counselling Service programme is funded by the Australian Government and the NSW Government, who have committed funding to June 2021.

OUR VISION & MISSION

The RVB & RFCS vision and mission define our strategic direction for 2019-2023.

Our Vision: Strong and sustainable rural communities.

Our Mission: To deliver independent and professional services empowering members of rural communities in NSW to reach their goals values and culture

OUR VALUES

RVB & RFCS has identified five high level values that underpin how we will operate to deliver our vision, mission and strategic priorities.

These values will guide and shape our organisational culture including how our Board and our team will work together, with our clients and with our stakeholders to be successful.

These values are outlined below along with a description of:

  • what they mean in practice for our clients and communities, and
  • what they mean in practice for our organisation and people.

OUR VALUES:

Trust: We build trust and authentic relationships by being open, honest and respectful.

Responsiveness: We are responsive and flexible when facing change by being strategic and open-minded.

Empathy: We demonstrate empathy at all times to listen and understand the perspectives of others.

Collaboration: We are consultative and collaborate to achieve more than we could by ourselves.

Delivery: We are dedicated to delivering unsurpassed service and continued improvement.

WHAT THEY MEAN FOR OUR CLIENTS AND COMMUNITIES:

Trust: Our clients and communities can trust us to act with integrity in all of our dealings and respect their confidentiality.

Responsiveness: Our clients and communities will receive assistance that helps them adapt to change in a timely manner.

Empathy: We adopt a client-focused approach to understand their unique needs to achieve wellbeing and provide support.

Collaboration: We work closely with our clients and communities to empower them to take control of their futures.

Delivery: Our clients can expect to receive high quality and timely service from our dedicated team members.

WHAT THEY MEAN FOR OUR ORGANISATION AND PEOPLE:

Trust: Our team and Board work together in an open and transparent fashion to support each other to be successful.

Responsiveness: Our team and Board work together to learn and share ideas about how they can best meet demand for services.

Empathy: Our team and Board support each other to develop and manage in times of high workload.

Collaboration: Our team and Board work as a united team to support each other to achieve our goals.

Delivery: Our organisation is dedicated to continuous improvement and is motivated to achieve great results for our region.

OUR SERVICES

The Rural Financial Counselling Service NSW Northern Region (RFCSNSW- NR) supports eligible farmers, fishers, forest growers, harvesters and small related rural businesses* who are suffering financial hardship, and who have no alternative sources of impartial support, to manage and adjust to the challenge of industry and climate variability.

What is rural financial counselling?
Rural financial counselling is:

  • free
  • confidential
  • impartial
  • independent of financial institutions, welfare agencies and government.

WHO MAKES THE DECISIONS:

Your rural financial counsellor will support and work with you to develop options – and you make the decisions.

WHAT RURAL FINANCIAL COUNSELLORS CAN DO?

  • analyse business performance & understand your financial position
  • develop cash flow budgets and projection
  • explore & identify options (business & risk management planning) to improve financial self-sufficiency
  • prepare for succession planning
  • prepare for and facilitate meetings with lenders
  • access Government Assistance and information
  • prepare for and manage events such as droughts, floods and fire
  • referrals to professional agencies.

NOTE:

Rural financial counsellors CANNOT provide financial advice, succession planning advice, act as a mediator, social or family counselling, but they CAN provide referrals to appropriate professionals and information on how to prepare for discussions with experts. Contact a rural financial counsellor – see the lists of rural financial counsellors for each location.

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